Payment & Shipping

The price of shipping depends on the weight and amount of the order, and on the delivery country. The final shipping price is calculated in the shopping cart and will be clearly displayed before the order is placed.

We ship (almost) worldwide. Please contact us at info@lamaholds.cz if you don't see your country as a delivery option in the shopping basket.

If the delivery address is outside the EU, or if you a VAT payer inside EU we can charge you for the goods without 21% VAT. Find out more.

 

SHIPPING 

1) Local Post Service from 2,99€

Transport is carried out through the Packeta service. A different carrier is used in each delivery country, e.g. Hermes in Germany, Austrian Post in Austria, etc.

2) GLS from 8,99€

Used for most of the EU shipments. To understand terms and conditions as well as to see the price list and delivery dates, check out SHIPPING ZONES AND DELIVERY TIMES.

3) DHL from 29,95€

A DHL service is used for over-seas (non-EU) shipments. This carrier is very fast, reliable and, yes, expensive. To understand terms and conditions as well as to see the price list and delivery dates, check out SHIPPING ZONES AND DELIVERY TIMES.

4) Personal Pickup FREE

You can come to our warehouse and pick up your order there.

5) Pallet Tramsport from 60€

For large structures and home climbing walls only. Prices vary considerably depending on country and region of delivery. Please contact us for more information.

 

PAYMENT 

1) Bank Transfer FREE (we even give you 0,4€ back!)

Please transfer the payment to this bank account: 2101940316 / 2010 using your order code as a variable symbol (payment ID). Normally, the goods is dispatched right after the payment has been received. 

2) Payment Gateway FREE

A safe payment via Comgate payment portal where all card details are transferred via a secure gateway leaving us out completely.

 

ESSENTIAL SHOPPING TERMS

All prices are 21% VAT inclusive. 

If you’re keen to get receive updates, you have to approve so by yourself in your account. We don’t like spam ourselves so why should we spam others?

Returns and Warranty

Should the unpleasant matter of a malfuncitioning product occur, or if you feel dissatisfied with the product, please do get in touch with use. Preferrably via email at info@lamaholds.cz. Please make sure to inform us about the return prior to shipping it back to our office; sometimes we may resolve the issue remotely. 

Terms & Conditions

Complete terms & conditions can be found here (in Czech only). Our aim is not referring our customers to these terms (and using them as an excuse), but rather trying to handle the situation in the customer’s favour.